You Cannot Quit Internet Explorer After You Attempt to Play a Media File (308085)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Windows Media Player 7.1
This article was previously published under Q308085

SYMPTOMS

When you attempt to play a media file in Microsoft Internet Explorer, you may experience the following behavior:
  • Microsoft Internet Explorer displays a page that contains an error message similar to the following:
    You have encountered the following error while using Windows Media Player:
    Error# 80040265
    -and-

  • You cannot quit Internet Explorer when you click Close on the File menu, or when you click X in the upper-right corner of the program window.

CAUSE

This issue can occur if all of the following conditions are true:
  • You are using a Microsoft Windows 2000-based computer.

    -and-
  • You attempt to play a media file in Internet Explorer.

    -and-
  • The media file is invalid. For example, the media file is an incorrectly formatted ASX file.

WORKAROUND

To work around this behavior, use Task Manager to close Internet Explorer. To do this, follow these steps:
  1. Press CTRL+ALT+DELETE, and then click Task Manager.
  2. Click the Applications tab.
  3. Click the Internet Explorer entry in the Task list, and then click End Task.
  4. In the End Program dialog box, click End Now.
  5. Quit Task Manager.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Internet Explorer 6, click the article numbers below to view the articles in the Microsoft Knowledge Base:

293513 Availability and Description of Internet Explorer 6

298624 Summary of Components That Are Installed When You Install Internet Explorer

Modification Type:MajorLast Reviewed:10/31/2003
Keywords:kbpending kbprb KB308085
©2003 Microsoft Corporation. All rights reserved.