Resources for troubleshooting DVD problems in Windows XP (308012)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q308012

IN THIS ARTICLE

SUMMARY

This article is intended to assist you in using the DVD Troubleshooter that is included in Windows XP Help and Support Center, and to provide a list of online support services that may help you solve your problem.

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MORE INFORMATION

Problems that the DVD Troubleshooter fixes

The DVD Troubleshooter includes step-by-step instructions for troubleshooting the following DVD problems in Windows XP:
  • You do not hear any sound, or you receive a message about audio.
  • You are having a problem using closed captioning or subtitles.
  • When you try to play a DVD, nothing happens.
  • When you play a DVD, the video is choppy.
  • You receive a message about analog copy protection.
  • You receive a message about screen resolution and color quality settings.
  • You receive a decoder error message.
  • You receive a message about digital copy protection.
  • When you play a DVD, the screen is black, or there is some other display problem.
  • You receive a region error message.
  • You receive a video error message.
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How to start the DVD Troubleshooter

To start the DVD troubleshooter automatically, click here.

If you are not yet familiar with Windows XP Help and Support Center, we recommend that you start the DVD Troubleshooter by using these steps (to help you become familiar with this feature):
  1. Click Start, and then click Help and Support.
  2. Under Pick a Help Topic, click Fixing a problem.
  3. In the left pane, click Games, sound, and video problems.
  4. In the right pane, click DVD Troubleshooter.
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How to use the DVD Troubleshooter

  1. Click the option that describes the problem that is occurring, and then click Next.
  2. Repeat step 1 until your problem is resolved or you have reached the end of the troubleshooting path. Note that you can click Back at any time to repeat the last step, or click Start Over to start the DVD Troubleshooter again.
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Recommended Microsoft Knowledge Base articles

For additional information about troubleshooting DVD issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

306318 Troubleshooting DVD playback in Windows Media Player for XP

303278 Window Media Player cannot play the DVD because of problems on analog copyright protection

306700 Audio quality is very poor on high-quality video or DVD

283620 "Access denied" error message when you try to play DVD on a computer that has a MediaMatics decoder

306713 You may not be able to use DVD playback on a Windows XP-based computer that is connected to two displays

302899 DVD playback function does not work during a remote assistance session

321641 How to troubleshoot issues with reading CD, CD-R, CD-RW, and DVD discs

321640 CD-ROM drive may not be able to read a UDF-formatted disc in Windows XP

Click here to view a list of other Windows XP DVD-related articles

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How to use the Microsoft Product Support Services Web site to find a solution

If you cannot resolve the problem by using the DVD Troubleshooter or by viewing the recommended Microsoft Knowledge Base articles, you can use the Microsoft Product Support Services Web site to find a solution to your problem. Some of the services that the Microsoft Product Support Services Web site provides include: Back to the top
Modification Type:MajorLast Reviewed:8/29/2006
Keywords:kbenv kbdisplay kbtshoot kbinfo KB308012
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