Micrografx Graphics Suite 2 Starts Minimized or Off Screen (307753)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q307753

SYMPTOMS

When you start the Micrografx Graphics Suite 2 7.0 program, either of the following symptoms may occur:
  • Graphics Suite 2 may start as a minimized program (it appears as a button on the taskbar).
  • Graphics Suite 2 may start in a small window that is partially off the viewable screen area.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

This update is available on the Microsoft Windows Update Web site.

DownloadDownload the Windows XP Application Compatibility Update now

Release Date: October 25, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size       File name     Platform   ------------------------------------------------------------------   24-Sep-2001  16:10  5.1.2600.14  1,229,824  Acgenral.dll  i386   24-Sep-2001  16:10  5.1.2600.14    370,688  Aclayers.dll  i386   24-Sep-2001  16:10  5.1.2600.14     45,568  Aclua.dll     i386   24-Sep-2001  16:10  5.1.2600.14    204,288  Acspecfc.dll  i386   24-Sep-2001  16:10  5.1.2600.14    148,480  Acverfyr.dll  i386   24-Sep-2001  16:10  5.1.2600.14    105,472  Acxtrnal.dll  i386   12-Oct-2001  21:56                 189,750  Apphelp.sdb   i386   24-Sep-2001  16:11                  81,408  Apps.chm      i386   10-Oct-2001  11:22  5.1.2600.15  1,181,184  D3d8.dll      i386   12-Oct-2001  21:56                   8,140  Drvmain.sdb   i386   12-Oct-2001  21:56                 134,388  Msimain.sdb   i386   12-Oct-2001  16:08  6.4.2600.0     356,352  Qdvd.dll      i386   12-Oct-2001  21:56               1,032,922  Sysmain.sdb   i386   12-Oct-2001  19:04  5.6.0.6914     483,379  Vbscript.dll  i386

WORKAROUND

To work around this issue, click the Graphics Suite 2 button on the taskbar to restore the program, and then, if necessary, drag the program's window into the viewable screen space.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/21/2003
Keywords:kbbug kbfix kbQFE KB307753
©2002 Microsoft Corporation. All rights reserved.