"Plus! MP3 Audio Converter Has Encountered a Problem" Error Message When You Search for Audio Files (307690)


The information in this article applies to:

  • Microsoft Plus! for Windows XP
This article was previously published under Q307690

SYMPTOMS

In Microsoft Plus! MP3 Audio Converter, when you attempt to search a folder for audio files that you want to convert, either of the following issues may occur:
  • You receive the following error message:
    Plus! MP3 Audio Converter has encountered a problem and needs to close. We are sorry for the inconvenience.

    If you were in the middle of something, the information you were working on might be lost.

    Please tell Microsoft about this problem

    We have created an error report that you can send to help us improve Plus! MP3 Audio Converter. We will treat this report as confidential and anonymous.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature similar to the following:
    AppName: audioconverter.exe AppVer: 1.0.0.554 ModName: kernel32.dll
    ModVer: 5.1.2526.0 Offset: 00017a2d
    -or-

  • Plus! MP3 Audio Converter quits unexpectedly.

CAUSE

This behavior can occur if all of the following conditions are true:
  • The MP3 files are located in a folder on the local computer or a remote computer for which the path length is 267 characters or longer.

    The path length consists of the number of characters in the file name plus the number of characters used to represent the drive and folder in which the file is located.

    -and-
  • You search the drive that contains the path that is 267 characters or longer.

    -or-
  • You search the root folder in a path that is 267 characters or longer.

WORKAROUND

To work around this issue, use one of the following methods, as appropriate to your situation.

Method 1: When the MP3 Files Are Located on Another Computer

If the MP3 files are located on another computer, map a drive letter to the network share, and then type the drive letter in the Search this folder box in Plus! MP3 Audio Converter. To do this, follow these steps.

Map a Drive Letter to the Network Share

  1. Click Start, and then click My Computer.
  2. On the Tools menu, click Map Network Drive.
  3. In the Drive box, click a drive letter.

    NOTE: Network drives are mapped by starting from the letter Z. This is the default drive letter for the first mapped drive that you create. You can select another letter if you want to use a letter other than Z.
  4. In the Folder box, type the UNC path for the server and shared folder name in the \\server name\share name form. For example, type \\MyServer\Music. Or, click Browse to navigate to the computer and shared folder that you want, and then click OK.
  5. Click to select the Reconnect at logon check box if you want to reconnect to the mapped drive every time you log on to your computer.
  6. Click Finish.

    Windows XP opens a window that displays the contents of the resource that you mapped. Click Close on the File menu to close the window.

Specify Your Search Location in Plus! MP3 Audio Converter

  1. Start Plus! MP3 Audio Converter.
  2. Click Convert a folder of audio files to Windows Media Audio, and then click Next.
  3. In the Search this folder box, type the drive letter of the mapped network folder. For example, type x:\.
  4. Click Next.
  5. Confirm that the audio files displayed in the Selected audio files list are the files that you want to convert, and then click Next.
  6. Follow the instructions on your screen to convert the MP3 files that you selected.

Method 2: When the MP3 Files Are Located on the Local Computer

If the MP3 files are located on your local hard disk, define a shorter path length to the audio files. Note that the path length consists of the number of characters in the file name plus the number of characters that are used to represent the drive and folder in which the files are located.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about Plus! for Windows XP, browse to the following Microsoft Web site:

http://www.microsoft.com/windows/plus

For additional information about how to map a network drive in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

308582 HOW TO: Connect and Disconnect a Network Drive in Windows XP

Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kberrmsg kbpending kbprb KB307690
©2004 Microsoft Corporation. All rights reserved.