"This Feature Cannot Be Installed" Error Message After You Upgrade Your Display Adapter (307685)


The information in this article applies to:

  • Microsoft Plus! for Windows XP
This article was previously published under Q307685

SYMPTOMS

After you upgrade to a display adapter that has 16 megabytes (MB) or more of video memory, you may still not be able to use the Microsoft Plus! for Windows XP features that must have this upgraded display adapter.

Specifically, you may receive the following error message when you try to install one of the new features:
This feature cannot be installed because your computer does not contain a video card with at least 16 megabytes of memory. Verify that your computer meets the minimum system requirements for Microsoft Plus! for Windows XP.

CAUSE

This behavior may occur if both of the following conditions are true:
  • You attempt to install Plus! for Windows XP on a computer that has a display adapter with less than 16 MB of memory.
  • You later upgrade the display adapter to one that has video memory of 16 MB or more.
This behavior may also occur if any one of the following conditions is true:
  • Microsoft NetMeeting is running when you try to install Plus! for Windows XP.
  • Hardware acceleration on your display adapter is set to none.

WORKAROUND

To work around this issue, remove and then reinstall Plus! for Windows XP. To do so, follow these steps:
  1. Log on to the computer as Administrator.
  2. Click Start, and then click Control Panel.
  3. Click Add or Remove Programs.
  4. Click Microsoft Plus! for Windows XP, click Remove, and then click Yes to confirm the removal.
  5. After Plus! for Windows XP is removed, click Close, and then close Control Panel.
  6. Insert the Microsoft Plus! for Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive to start the Installation Wizard. Follow the instructions to install Plus! for Windows XP.
If NetMeeting is running while you try to install Plus! for Windows XP, quit NetMeeting from the Call menu, and then verify that your display adapter has hardware acceleration enabled. Plus! for Windows XP should now install correctly.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

When you install Plus! for Windows XP on a computer that has a display adapter with less than 16 MB of video memory, you receive the following message:

Some of the features in Microsoft Plus! for Windows XP require a video adapter with at least 16 megabytes of video memory. The video adapter for your computer's primary monitor does not have enough video memory to run these features.

If you continue setup, the digital media features, Russian Square Plus! Edition, and themes will be installed. The Labyrinth Plus! Edition, HyperBowl Plus! Edition, screen savers, and visualizations will not be installed.

Review the minimum system requirements and instructions for testing your video adapter's memory in the Readme for Microsoft Plus! for Windows XP.

Do you want to continue setup for Microsoft Plus! for Windows XP?

If you install Plus! for Windows XP and then later upgrade the display adapter, Plus! for Windows XP does not recognize the upgrade. You still cannot use or install the Plus! for Windows XP features that must have the upgraded display adapter.
Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kberrmsg kbpending kbprb KB307685
©2004 Microsoft Corporation. All rights reserved.