The "Disable and Remove the Shut Down Command" Policy May Cause the Desktop Not to Be Refreshed (307614)

SYMPTOMS

If a user presses ALT+F4, the user may receive the following error message:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

This error message occurs if the "Disable and remove the Shut Down command" policy is turned on under the User Configuration\Start Menu and Taskbar node for an organizational unit that contains users.

If the mouse pointer is located over the OK button before the dialog box appears, and the user clicks OK or presses SPACEBAR, the dialog box closes and Windows functions correctly.

If the mouse pointer originates anywhere except over the dialog box, the desktop becomes inactive. To restore the desktop, the user must press CTRL+ALT+DELETE, and then click Cancel. The user can then click OK.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   19-Nov-2001  16:25  5.0.3502.4672  241,936  Explorer.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes