"Microsoft Visual C++ Runtime Library Runtime Error" error message when you dismiss a reminder in Outlook 2000 (307590)


The information in this article applies to:

  • Microsoft Outlook 2000, when used with:
    • the operating system: Microsoft Windows 98
This article was previously published under Q307590

SYMPTOMS

When you try to dismiss a reminder in Microsoft Outlook, you receive the following error message:
Microsoft Visual C++ Runtime Library
Runtime error!
Program: c:/.../Outlook.exe
R6025
Pure virtual function call

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Use a Command-Line Switch

Start Outlook with one of the following command lines:

"C:\Program Files\Microsoft Office\Office\Outlook.exe" /cleanreminders

-or-

"C:\Program Files\Microsoft Office\Office\Outlook.exe" /cleanviews

-or-

"C:\Program Files\Microsoft Office\Office\Outlook.exe" /cleanfreebusy

NOTE: Enclose the full path in quotation marks as shown to preserve long file names. If Outlook is installed in a different location, change the command line accordingly. The command-line switches have the following purposes: 
   Command-Line Switch  Purpose
   -------------------  -------

   /CleanFreeBusy       Cleans and regenerates free/busy information

   /CleanReminders      Cleans and regenerates reminders

   /CleanViews          Restores default views
To start Outlook with a command line, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type one of the command lines shown earlier in this article, and then click OK.

Method 2: Remove and Reinstall Microsoft Office 2000 Small Business

If Microsoft Office 2000 Small Business is installed in the same folder as a previous installation of Microsoft Office 2000 Professional, you have to remove Office Small Business and any other instances of Office, and then reinstall Office Small Business. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click Microsoft Office, Small Business, and then click Add/Remove.
  4. In the Office Maintenance Mode Wizard, click Remove Office, and then follow the on-screen instructions.
  5. Run the Office 2000 CD 1 File and Registry Eraser Utility (Eraser2000.exe). This utility removes any remaining Office program files and registry entries.
  6. Make sure that reminders in Outlook can be dismissed without errors.
  7. Reinstall Office Small Business.

REFERENCES

For additional information about how to obtain and use the Eraser2000.exe utility, click the article number below to view the article in the Microsoft Knowledge Base:

239938 OFF2000: Utility to Completely Remove Remaining Office CD1 Files and Registry Entries

For additional information about Outlook command-line switches, click the article number below to view the article in the Microsoft Knowledge Base:

296192 OL2002: Additional Command-Line Switches

Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbhowto kberrmsg kbprb ocsso KB307590
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