Cannot Access .shtml Files with JRUN ISAPI Filter Installed (307489)


The information in this article applies to:

  • Microsoft Internet Information Services 5.0
This article was previously published under Q307489

SYMPTOMS

Users cannot browse to files with a .shtml extension. Even though the .shtml application mapping is correctly mapped to Ssinc.dll, requests for files with the .shtml extension receive a "404 - Page Not Found" error message.

CAUSE

A problem in the JRUN ISAPI filter prevents .shtml from being properly passed to Internet Information Services (IIS) for processing.

RESOLUTION

Contact the manufacturer (Macromedia or Allaire) of the JRUN ISAPI filter for updates or fixes.

WORKAROUND

Remove the JRUN ISAPI filter from IIS to allow the files to be processed:

NOTE: Removing the JRUN ISAPI filter from IIS will disable any Java applications that depend on JRUN.
  1. Open the Internet Service Manager.
  2. Right-click the server name, and then click Properties.
  3. Under Master Properties, select WWW Service, and then click Edit.
  4. Click the Home Directory tab, and then click the ISAPI Filters tab.
  5. Click to highlight the JRUN ISAPI filter, and then click Remove.
  6. Click OK until all the property sheets are closed.
  7. Right-click the server name again, and then click Restart IIS....
  8. Make sure that Restart Internet Services on <server name> is selected, and then click OK.

MORE INFORMATION

The JRUN ISAPI filter may also cause IIS logging to be distorted, duplicated, corrupt, or incorrect.

If the older JRUN ISAPI filter is installed on the Web server, the following path is recorded in a File Monitor trace:

C:\mywebsite.com\defaultfolder\SCRIPTS\JRUN.DLL\myfile.SHTML

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:9/25/2002
Keywords:kbprb KB307489
©2002 Microsoft Corporation. All rights reserved.