SYMPTOMS
When you start one of the programs that are listed in the
"Applies to" section, you may receive an error message that is similar to one
of the following:
Compile error in hidden module:
AutoExec
Compile error in hidden module:
AutoExecNew
Compile error in hidden module:
DistMon
Additionally, in Microsoft Windows 95, Microsoft Windows
98, or Microsoft Windows Millennium Edition (Me) you receive the following
error message:
Excel has performed an error in module
excel.exe and will be closed.
Additionally, in Microsoft Windows
XP, Microsoft Windows 2000, or Microsoft Windows NT you receive the following
error message:
Application
name has encountered a problem and needs to close. We are sorry
for the inconvenience.
To view the details of the error signature,
click the link
To see what data this error report contains, click
here in the error dialog box. The following error signature appears
where
App.exe is the executable file name of the
program where this error occurred. For example,
App.exe may appear as "Winword.exe":
App name App version Module name Module version Offset
------------------------------------------------------------------
<App.exe> 9.0.0.5302 Vbe6.dll 6.0.89.67 0000d799
For additional
information, click the following article number to view the article in the
Microsoft Knowledge Base:
296493
Error message: Microsoft Word has encountered a problem and needs to
close
RESOLUTION
Method 1: Download the latest version of the add-in for Adobe Acrobat 5.0
To obtain an updated add-in for Adobe Acrobat 5.0, visit the
following Adobe Web site:
Note Microsoft does not support downloading and installing add-ins
from the Adobe Web site. If you need help, you must contact Adobe Technical
Support.
Method 2: Move the Files
Move the Pdfmaker.dot file and, if present, the Pdfmaker.xla file
from the Office or Excel Startup folder to a different folder on your hard
disk. For example, you can move the files to the My Documents folder. To do
this, follow these steps:
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Click Start, point to Search, and then click For Files or Folders.
- In the Search for file or folders named
box, type pdfmaker.dot pdfmaker.xla.
- In the Look In box, click the disk drive where Windows is installed, such as C:,
and then click Search Now.
The Pdfmaker.dot file is located in one of the
following folders:
- C:\Program Files\Microsoft
Office\Office\Startup (Word 2000)
- C:\Program Files\Microsoft
Office\Office10\Startup (Word 2002)
- C:\Documents and
Settings\User Name\Application
Data\Microsoft\Word\Startup
The Pdfmaker.xla file in located in one of the
following folders:
- C:\Program Files\Microsoft
Office\Office\Xlstart (Excel 2000)
- C:\Program Files\Microsoft
Office\Office10\Xlstart (Excel 2002)
- C:\Documents and
Settings\User Name\Application
Data\Microsoft\Excel\Xlstart
- In the Search Results window, right-click the file for each
file that is found, and then click Cut.
- On your desktop, right-click the My Documents folder, and then click Paste.
Method 3: Visit the Symantec Web site for Norton Antivirus information and product updates
To resolve this behavior, visit the following Symantec Web site
for more information and product updates: