You receive an "Error 1311 - Source file not found <path>" error message when you install Visio 2002 on a Windows NT 4.0-based computer (307346)


The information in this article applies to:

  • Microsoft Visio 2002 Professional, when used with:
    • Microsoft Windows NT Workstation 4.0
This article was previously published under Q307346

SYMPTOMS

When you run Microsoft Visio 2002 Setup on a Microsoft Windows NT 4.0-based computer, you may receive the following error message, where path is the path of the name and location of a .cab file:
Error 1311 - Source file not found path
When you click OK on the error message, Setup quits. Therefore, you cannot install Visio.

CAUSE

This behavior may occur if the Norton AntiVirus program is installed on your computer.

RESOLUTION

To resolve this behavior, visit the following Symantec Web site for Norton AntiVirus information and product updates:

http://www.symantec.com/techsupp/

MORE INFORMATION

For additional information about Norton AntiVirus, or to contact Symantec Corporation, visit the following Symantec Web site:

http://www.symantec.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbsetup kberrmsg kbtshoot kbprb KB307346 kbAudEndUser
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