OL2000: You Cannot Log On to Exchange Server 2000 with a UPN Style Logon in the Japanese Version of Outlook 2000 (307344)


The information in this article applies to:

  • Microsoft Outlook 2000, Service Release 1 (SR-1)
This article was previously published under Q307344
For a Microsoft Outlook 2000 and Microsoft Outlook 2002 English-language version of this article, see 305061.
For a Microsoft Outlook 2000 Japanese-language version of this article, see 307342.

SYMPTOMS

When you log on to Microsoft Exchange 2000 Server with Outlook 2000, you cannot use the user principle name (UPN) logon method (for example, user@company.com).

CAUSE

When None is used as the authentication method in a Microsoft Outlook profile, a logon dialog box is generated. This dialog box prompts the user for the user name, password, and domain. If you type user@... for the user name, the at sign is supposed to turn off (disable) the Domain field, so that the user fills in only the user name and password for the UPN logon method. However, this does not happen.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:
   Date       Time     Version      Size       File name        
   -------------------------------------------------------------
   29-Jun-2001 13:00   0.0.0.0000   7,752,192  Outlook_admin.msp
   29-Jun-2001 12:54   0.0.0.0000   2,714,624  Outlook.msp
After the fix is installed, the following files will have the listed attributes or later: 
   Date        Time    Version      Size       File name   
   ------------------------------------------------------
   06-Oct-2000  09:06  1.0.3.27        41,472  Bjablr32.dll
   15-Jun-2000  03:12  3.2.0.27        61,952  Bjlog32.dll
   27-Jun-2001  03:55  1.0.3.28        98,304  Bjsrch32.dll
   20-Jun-2000  05:01  5.5.2652.65    713,488  Cdo.dll
   20-Jun-2000  04:17  5.5.2652.65    805,648  Cdo.dll_0004
   16-Nov-2000  13:29  9.0.0.4715     131,122  Contab32.dll_0002
   15-Jun-2000  03:14  1.0.3.27       183,808  Emablt32.dll
   06-Sep-2000  01:00  5.5.3142.0     154,112  Emsabp32.dll_0005
   27-Jun-2001  04:13  5.5.3158.0     594,192  Emsmdb32.dll_0005
   27-Jun-2001  04:26  5.5.3159.0     131,344  Emsui32.dll_0005
   02-Jun-2000  20:45  9.0.0.4201      86,067  Envelope.dll
   27-Jun-2001  04:27  5.5.3156.0     540,944  Exsec32.dll_0005
   06-Apr-2000  05:02  9.0.0.4005     192,561  Mimedir.dll
   27-Jun-2001  05:53  5.5.3157.0     792,576  Msmapi32.dll_0001
   27-Jun-2001  04:29  5.5.3157.0     623,104  Msmapi32.dll_0002
   04-Aug-2000  06:09  5.5.3138.0     602,384  Mspst32.dll_0004
   04-Aug-2000  06:16  5.5.3138.0     528,656  Mspst32.dll_0005
   01-Feb-2000  11:26  9.0.0.3731     196,661  Oladd.fae
   01-Jun-2000  19:07  -              254,827  Olexchng.aw
   12-Jun-2000  19:05  -               27,421  Olsec9.chm
   01-Jun-2000  20:08  -              174,439  Olxchng9.chm
   27-Jun-2001  04:32  5.5.3153.0     454,144  Omi9.dll_0001
   27-Jun-2001  04:32  5.5.3153.0     548,352  Omint.dll_0001
   07-Jun-2001  03:05  -              129,024  Out2ksec.mst
   27-Jun-2001  04:29  8.30.3157.0    782,608  Outex.dll
   02-Jun-2000  18:00  -              891,656  Outlhlp.aw_0001
   15-Jun-2001  16:30  9.0.0.5414   5,328,946  Outllib.dll
   15-Jun-2001  11:56  9.0.0.5414   1,695,794  Outllibr.dll
   25-May-2001  09:06  9.0.5324.0     348,210  Pstprx32.dll_0002
   08-Jul-2000  04:41  9.0.0.4307      73,772  Rm.dll
   02-Jun-2000  21:30  9.0.0.4201      65,586  Sendto9.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

After the appropriate hotfix is applied, this problem will no longer occur on computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP. However, the hotfix will not correct the problem on Microsoft Windows NT Workstations.
Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbbug kbfix kbOffice2000preSP3fix KB307344
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