Sound No Longer Plays After You Unlock a Computer That Has ATI ALL IN WONDER Video Adapter (307100)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q307100

SYMPTOMS

After you unlock a Windows XP-based computer that is running a video capture program and that has an ATI Technologies ALL IN WONDER video adapter installed, you may no longer hear the sound that was playing before you unlocked the computer.

This issue can also occur with other ATI video adapters that have a video capture feature.

RESOLUTION

To resolve this issue, contact ATI Technologies Inc. to ask about an updated driver that is fully compliant with the Direct Draw (DDraw) features of Windows XP.

To work around this issue, quit and then restart the video capture program.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact ATI Technologies Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/14/2001
Keywords:kb3rdparty kbprb kbsound KB307100
©2002 Microsoft Corporation. All rights reserved.