Windows XP Does Not Recognize a Q. USB Hard Drive (307070)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q307070

SYMPTOMS

When you insert a Q. USB Hard Drive into the USB port of your computer, Windows XP may not recognize the Q. USB Hard Drive and you cannot use the drive.

CAUSE

This behavior can occur because the device driver for the Q. USB Hard Drive is not compatible with Windows XP.

RESOLUTION

To resolve this behavior, contact Agate Technologies to obtain an updated device driver for the Q. USB Hard Drive. You can visit the Agate Technologies Web site at:

http://www.agatetech.com/

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbprb KB307070
©2002 Microsoft Corporation. All rights reserved.