Portege Does Not Start After You Install Windows XP and a Panasonic PC Card CD-ROM Is in PC Card Slot 1 (307049)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q307049

SYMPTOMS

When you try to install Windows XP on a Toshiba Portege 7020 portable computer that has a Panasonic PC Card CD-ROM in the portable computer's PC Card slot 1, the computer may not start.

WORKAROUND

To work around this behavior, move the Panasonic PC Card CD-ROM from PC Card slot 1 to PC Card slot 0 (zero).

-or-

In the BIOS, configure PCMCIA mode to PCIC-Compatible or CardBus/16bit. If you need assistance with changing this setting, contact the hardware manufacturer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For information about how to contact the hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbprb kbsetup KB307049
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