Windows XP Incorrectly Lists C-Media CM8738 Audio Sound Card as Unknown Device (307037)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q307037

SYMPTOMS

When you install Windows XP Home Edition or Windows XP Professional on a computer that has a C-Media CM8738 Audio sound card installed, Windows XP may not detect the device. Device Manager may show this sound card as an "Unknown Multimedia Device."

RESOLUTION

To resolve this issue, contact C-Media to ask about availability of an updated driver that addresses this issue. Visit the following C-Media Web site:

http://www.cmedia.com.tw

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbenv kbprb KB307037
©2002 Microsoft Corporation. All rights reserved.