Computer Hangs After You Remove the Second Battery (306889)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
This article was previously published under Q306889

SYMPTOMS

When you eject the second battery from a device bay, your Advanced Power Management-enabled computer may stop responding (hang). If you reinsert the battery, your computer may return to normal operation.

CAUSE

This problem can occur if the Apmbatt.sys component is not properly tracking the state of the battery you ejected.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version    Size   File name
   -------------------------------------------------
   27-Sep-2001  13:24  4.10.2224  4,416  Apmbatt.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If your computer shows symptoms similar to those documented in the following Microsoft Knowledge Base article, note that the update that is described in this article is the Windows 98 Second Edition version of the same update:

243048 Windows 98 May Stop Responding When Resuming from Suspend

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbQFE KB306889
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