Bookshelf: You Cannot Connect to a Web Site When You Click Its Web Link in Bookshelf (306814)
The information in this article applies to:
This article was previously published under Q306814 SYMPTOMS
When you click a Web link in Microsoft Bookshelf, your browser is redirected to a Microsoft Encarta Web site that contains links to Encarta.msn.com sites and the following message:
web links
We're sorry! This Internet resource is no longer available.
As a result, you cannot connect to a Web site when you click the
Web link for that site in Bookshelf.
CAUSE
This problem occurs because the Bookshelf Web site, http://bookshelf.msn.com, is no longer available. Bookshelf has been replaced by Encarta World English Dictionary and other Encarta reference products and services such as Microsoft Encarta Encyclopedia Standard, Microsoft Encarta Encyclopedia Deluxe, Microsoft Encarta Reference Suite, Microsoft Encarta Online, and Microsoft Encarta Online Deluxe.
WORKAROUND
To work around this behavior, copy the Web address of the link from the Bookshelf web links page to the Address bar of your browser, and then use your browser to connect to the Web site. To do this, follow these steps:
- On the web links page in Microsoft Bookshelf, select the link of the Web site that you want to visit, right-click your selection, and then click Copy.
- Start Microsoft Internet Explorer, right-click anywhere in the Address bar, and then click Paste.
- Press the ENTER key to connect to the Web site.
REFERENCESFor additional information about how to troubleshoot Encarta and other Microsoft reference products, click the article number below
to view the article in the Microsoft Knowledge Base:
253693 Encarta and Reference Products Troubleshooter Available
For more information about how to troubleshoot Bookshelf 2000 issues, see the following Microsoft Web site:
For more information and support on Microsoft reference products, see the following Microsoft Web site:
The World English Dictionary is an online dictionary that is a feature of the Encarta Online Web site at the following Web site:
The Encarta Online Web site is free and available to all Web site visitors. Access to the encyclopedia, dictionary, atlas, language lessons, and other services is available to all with the exception of articles that are marked with a star. These articles are only available to Encarta Online Deluxe subscribers.
For more information about Encarta Online Deluxe, see the following Microsoft Web site:
For more information about current Encarta reference products, see the following Microsoft Web site:
| Modification Type: | Minor | Last Reviewed: | 1/9/2006 |
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| Keywords: | kbprb KB306814 |
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