OL2000: Outlook Stops Responding (Crash) When You Change a Folder After You Reset the Toolbar (306678)



The information in this article applies to:

  • Microsoft Outlook 2000

This article was previously published under Q306678

SYMPTOMS

If you use an Outlook COM Add-in to customize a standard toolbar and you switch between folders, Outlook 2000 may stop responding (crash).

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:
   Date       Time    Version     Size      File name     
   -------------------------------------------------------
  04-09-2001  11:12	none    2 647 552  Outlook.msp
  04-09-2001  11:18	none    7 718 400  Outlook_Admin.msp
  06-07-2001   9:11	none        2 882  Readme.txt
				
After you install the hotfix, the following files will have the listed attributes or later:
   Date           Time  Version       Size       File name      Platform
   ----------------------------------------------------------------------
   31/01/2000   19:26   9.0.0.3731     196,661   Oladd.fae   
   05/04/2000   13:02   9.0.0.4005     192,561   Mimedir.dll   
   22/05/2000   17:35   None            70,617   Olxchng9.chm
   23/05/2000   09:20   None           150,690   Olexchng.aw   
   23/05/2000   17:19   None           554,068   Outlhlp.aw   
   30/05/2000   12:53   None            26,643   Olsec9.chm   
   02/06/2000   04:45   9.0.0.4201      86,067   Envelope.dll   
   02/06/2000   05:30   9.0.0.4201      65,586   Sendto9.dll   
   14/06/2000   11:11   1.0.3.27        41,472   Bjablr32.dll   
   14/06/2000   11:12   3.2.0.27        61,952   Bjlog32.dll   
   14/06/2000   11:14   1.0.3.27       183,808   Emablt32.dll   
   19/06/2000   12:12   5.5.2652.65    808,720   Cdo.dll            WinNt   
   19/06/2000   12:49   5.5.2652.65    716,560   Cdo.dll            Win9x
   07/07/2000   21:03   5.5.3138.0     528,656   Mspst32.dll        Win9x  
   07/07/2000   21:07   5.5.3138.0     602,384   Mspst32.dll        WinNt
   31/08/2000   13:43   5.5.3142.0     154,112   Emsabp32.dll   
   08/01/2001   15:37   1.0.3.28        98,304   Bjsrch32.dll   
   08/02/2001   11:17   5.5.3153.0     454,144   Omi9.dll           Win9x   
   08/02/2001   11:21   5.5.3153.0     548,352   Omi9.dll           WinNT
   21/05/2001   12:16   5.5.3157.0     623,104   Msmapi32.dll       Win9x
   21/05/2001   12:20   5.5.3157.0     792,576   Msmapi32.dll       Winnt
   01/06/2001   19:15   5.5.3159.0     131,344   Emsui32.dll   
   01/06/2001   19:15   8.30.3157.0    782,608   Outex.dll   
   06/06/2001   11:05   None           129,024   Out2ksec.mst   
   21/06/2001   16:01   9.0.0.5421      73,772   Rm.dll   
   13/07/2001   03:48   9.0.5512.0     368,691   Pstprx32.dll   
   27/07/2001   16:22   5.5.3163.0     540,944   Exsec32.dll   
   02/08/2001   18:46   5.5.3164.0     594,192   Emsmdb32.dll   
   31/08/2001   16:01   9.0.0.5630     127,027   Contab32.dll   
   31/08/2001   16:47   9.0.0.5630   5,328,946   Outllib.dll   
   31/08/2001   18:02   9.0.0.5630   1,675,315   Outllibr.dll   

				

WORKAROUND

To work around this problem, use a custom toolbar instead of a standard toolbar with the Outlook COM Add-in.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB306678