User Cannot Log On for 45 Seconds After DSClient Is Installed (306651)

SYMPTOMS

The user is allowed to logon to a computer with the cached credential if the domain controller is not available or if the computer is not connected to the network. After you install the directory service client (Dsclient.exe), the user may receive the following error message:

The system can not log you on (C00000E5). Please try again or consult your system administrator.

This error message is also displayed if the logon attempt is retried; however, the user is allowed to log on with the cached credential after 45 seconds.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Apply the hotfix on the client computer. The English-language version of this fix should have the following file attributes or later:

   Date        Time   Version        Size     File name     
   -------------------------------------------------------
   02/26/2001  17:34  4.0.1381.7092   80,656  Mup.sys
   09/06/2001  10:52  4.0.1381.7095  254,736  Netapi32.dll
   09/14/2001  14:53  4.0.1381.7097  192,272  Netlogon.dll
   09/06/2001  10:52  4.0.1381.7097   60,176  Wkssvc.dll

User Cannot Log On for 45 Seconds After DSClient Is Installed (306651)

SYMPTOMS

RESOLUTION

STATUS