Setup Fails During Post Installation Phase (306629)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001
This article was previously published under Q306629

SYMPTOMS

Setup fails during the Post Installation phase and the following information is logged in Errortext.log:

[08/16/01,14:09:36] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b. [08/16/01,14:09:37] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.
[08/16/01,14:09:37] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976942c
[08/16/01,14:17:17] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b.
[08/16/01,14:17:17] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.
[08/16/01,14:17:18] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976942c
[08/16/01,14:25:32] SharePoint Portal Server: [2] GetFirstStorageGroupObject, Error getting element from StorageGroups array. hr=0x8002000b.
[08/16/01,14:25:32] SharePoint Portal Server: [2] CreateWebStore, Error getting first StorageGroup object. hr=0x8002000b.
[08/16/01,14:25:32] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976941c

In addition, the Microsoft Exchange Information Store service is not started. When you try to start the Microsoft Exchange Information Store service, the following error is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 0.

RESOLUTION

Use the procedure that is described in the following Microsoft Knowledge Base article to completely remove SharePoint Portal Server:

295704 How to Manually Remove SharePoint Portal Server

NOTE: When you remove SharePoint Portal Server, make sure the Web Storage System folder is removed before you attempt to install the program again.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbprb KB306629
©2004 Microsoft Corporation. All rights reserved.