Msgsrv32.exe Stops Responding and Then the Computer Stops Responding (306616)

SYMPTOMS

When you start your computer, you may experience all of the following symptoms:

Your computer stops responding (hangs).

-and-
When you press CTRL+ALT+DELETE, MSGSRV32 is listed as Not Responding in the Close Program dialog box.

-and-
The pointer switches between an hourglass shape and an arrow shape after Windows starts.

When you shut down your computer, your computer may stop responding (hang), and you may also receive an error message similar to the following:

This program is not responding.

CAUSE

This behavior can occur if all of the following conditions are true:

Advanced Configuration and Power Interface (ACPI) is enabled on your computer.

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A Palm HotSync cradle (from Palm, Inc.) is connected to your computer.

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The letter "A" is not displayed after the cable model number at the end of the HotSync cradle cable.

Some Palm cradles are incompatible on computers that are ACPI-enabled. Look at the end of your cradle cable. According to the manufacturer, if an "A" is not displayed at the end of your cable model number, you have an affected cradle.

For more information, browse to the following Palm Web site:

http://www.palm.com

RESOLUTION

To obtain an adapter that corrects this issue at no charge, contact Palm, Inc. For more information, browse to the Palm Web site listed in the "Cause" section of this article.

As a temporary workaround, disconnect the HotSync cradle from your computer. For more information, consult your product documentation.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

282871 Computer Stops Responding, Does Not Shut Down, or Fails During Hardware Detection

For information about how to contact Palm, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.