Lsass.exe System Process Unexpectedly Quits with a -1073741819 Status Code (306497)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q306497

SYMPTOMS

The Lsass.exe system process may unexpectedly quit with a -1073741819 status code. When this occurs, your computer may shut down and then restart.

CAUSE

This problem can be caused by an access violation that happens randomly because an uninitialized handle was passed by a downlevel layer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time               Size     File name
   -----------------------------------------------------
   Aug-23-2001  23:05              123,664  Adsldp.dll
   Aug-23-2001  23:05              130,832  Adsldpc.dll
   Aug-23-2001  23:05               62,736  Adsmsext.dll
   Aug-23-2001  23:05              355,088  Advapi32.dll
   Aug-23-2001  23:05              135,440  Dnsapi.dll
   Aug-23-2001  23:05               94,992  Dnsrslvr.dll
   Aug-23-2001  23:05              525,072  Instlsa5.dll
   Aug-23-2001  23:05              143,120  Kdcsvc.dll
   Aug-7-2001   11:03              197,392  Kerberos.dll
   Jun-26-2001  20:16               69,456  Ksecdd.sys
   Aug-23-2001  22:26              507,152  Lsasrv.dll
   Aug-23-2001  22:26               33,552  Lsass.exe
   Aug-23-2001  23:00              107,280  Msv1_0.dll
   Aug-23-2001  23:05              306,448  Netapi32.dll
   Aug-23-2001  23:05              358,160  Netlogon.dll
   Aug-23-2001  23:05              910,096  Ntdsa.dll
   Aug-23-2001  23:05              386,320  Samsrv.dll
   Aug-23-2001  23:05              128,784  Scecli.dll
   Aug-23-2001  23:05              299,792  Scesrv.dll
   Aug-23-2001  23:05               48,400  W32time.dll
   Aug-8-2001   21:44               56,592  W32tm.exe
   Aug-23-2001  23:05              125,200  Wldap32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbSecurity kbWin2000PreSP3Fix kbWin2000sp3fix KB306497
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