Cannot Delete TCP/IP Printer Port with Port Name That Is Longer Than 48 Characters (306340)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q306340

SYMPTOMS

When you try to delete a standard TCP/IP printer port, you may receive the following error message:

The specified port is unknown.

You receive this error message if the TCP/IP printer port name is longer than 48 characters. Windows 2000 permits you to create TCP/IP printer ports with names that are longer than 48 characters.

CAUSE

The monitor does not handle long port names correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name
   -----------------------------------------------------
   23-Aug-2001  10:05  5.0.2195.4209  42,256  Tcpmon.dll

WORKAROUND

To work around this problem, you can delete the TCP/IP printer port in the registry.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbprint kbWin2000PreSP3Fix kbWin2000sp3fix KB306340