Error Message: Fatal Exception 0E Has Occurred at 0028:c02c1085 in Vxd IOS(04) + 000020f9 (306324)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
This article was previously published under Q306324

SYMPTOMS

When you upgrade your computer from Windows 98 to Windows 98 Second Edition, you may receive the following error message:
Fatal exception 0E has at 0028:c02c1085 in Vxd IOS(04) + 000020f9

CAUSE

This issue can occur if you have a scanner attached to your computer through another device on the same LPT port. For example, this issue may occur if your printer is attached to a scanner, which is attached to the computer.

RESOLUTION

To resolve this issue, remove Stillimagemonitor from the Startup folder:
  1. Shut down the computer.
  2. Restart your computer in Safe mode.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

    180902 How to Start a Windows-Based Computer in Safe Mode

  3. Right-click Start, and then click Explore.
  4. Double-click the Programs folder, and then double-click the Startup folder.
  5. In the right pane, right-click Stillimagemonitor, and then click Delete.
  6. Restart the computer.
Modification Type:MajorLast Reviewed:1/29/2002
Keywords:kberrmsg kbprb KB306324
©2002 Microsoft Corporation. All rights reserved.