"Explorer Has Caused an Error" or "IPF" Error Message When You Attempt to View Printer Properties (306321)

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

If this article does not describe your hardware-related issue, browse to the following Microsoft Web site to view additional articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you attempt to view the properties of any of your printers, you may receive an error message similar to one of the following:

Explorer has caused an error in Kernel32.dll.

-or-

Explorer has caused an error in module unknown.

-or-

Explorer has caused an invalid page fault in Kernel32 @ 016F:BFF8E1AD.

-or-

Explorer has caused an error in unknown.

-or-

Explorer has caused an IPF in module unknown @ C158:00000002.

CAUSE

This behavior can occur if both of the following conditions are true:

You are using a Microsoft Windows Millennium Edition (Me)-based computer.

-and-
Hewlett-Packard (HP) JetAdmin software is installed on your system.

HP JetAdmin software is not supported in Windows Me. For more information, browse to the following HP Web site:

http://www.hp.com

RESOLUTION

To resolve this behavior, download, install, and run the HP JetAdmin Uninstaller (Remja_9x.exe) to remove the HP JetAdmin software from your hard disk.

For more information about how to download the JetAdmin Uninstaller and remove JetAdmin, browse to the following HP Web site:

http://www.hp.com/cposupport/networking/support_doc/bpj02796.html

For more information about HP JetAdmin and replacement software, browse to the following HP Web site:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj06765

Contact HP for any additional information and to inquire about an HP network printer installation and management products that are supported by Windows Me.

MORE INFORMATION

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.