Restore Point Creation Takes Up to 10 Minutes if the WMI Service Is Not Running (305992)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q305992

SYMPTOMS

When you try to create either a restore point, your computer may take up to 10 minutes to create it. This symptom occur with manual restore point creation or automatic system checkpoints.

CAUSE

This behavior can occur if the Windows Management Instrumentation (WMI) service is disabled.

RESOLUTION

To work around this problem, make sure that the WMI service is enabled:
  1. Double-click Administrative Tools in Control Panel, and then double-click Computer Management.
  2. Expand Services and Applications.
  3. Click Services, and then double-click Windows Management Instrumentation.
  4. Make sure that the "Startup type" is set to "Automatic".
  5. If the "Service status" is "Stopped" or "Paused", click Start or Resume.
  6. Run System Restore again to create the restore points.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/8/2001
Keywords:kbenv kbprb KB305992
©2002 Microsoft Corporation. All rights reserved.