Support boundaries for repackaged applications (305955)


The information in this article applies to:

  • Microsoft Windows Installer 1.1
  • Microsoft Windows Installer 1.2
  • Microsoft Windows Installer 2.0
  • Microsoft Windows Installer 3.0
This article was previously published under Q305955

SUMMARY

This article describes the support boundaries for applications that are repackaged into the Windows Installer (.msi) format. Repackaging is defined as the conversion of a legacy installation into Windows Installer (.msi) package format. You should adhere to these support boundaries when you support repackaged applications.

MORE INFORMATION

The support boundaries for issues that are related to repackaging are as follows:
  • Support Professionals can review a verbose log file and identify the failure point in the setup. When the customer knows the failure point, the customer can troubleshoot that area of the .msi installation.
  • Support Professionals can run validation on the .msi package. Subsequently, the Support Professional can send the report that lists what internal consistency evaluator (ICE) errors are found to the customer.

    It is recommended that the customer fix all the errors that are contained in the report. The Windows Installer Help file (Msi.chm) contains the reference information about all ICE errors.
All other requests about repackaged applications are not supported.

REFERENCES

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

264478 Disadvantages of repackaging applications

223300 How to enable Windows Installer logging

For more information about internal consistency evaluators (ICEs), refer to the following MSDN Web site:

Internal Consistency Evaluators - ICEs
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/internal_consistency_evaluators_ices.asp

Modification Type:MinorLast Reviewed:3/4/2005
Keywords:kbinfo kbMSIFAQ KB305955
©2004 Microsoft Corporation. All rights reserved.