Screen Goes Blank When You Try to Enlarge Desktop Area on Gateway Select 1100 Computer (305940)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q305940

SYMPTOMS

On a Gateway Select 1100 computer, when you try to set the desktop area to a size that is larger than 640 x 480 pixels, the screen may go blank.

CAUSE

This behavior can occur because the basic input/output system (BIOS) that is installed on Gateway Select 1100 computers is not compatible with Windows XP.

RESOLUTION

To resolve this behavior, obtain an updated BIOS from Gateway Inc.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Gateway Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbdisplay kbenv kbprb KB305940
©2002 Microsoft Corporation. All rights reserved.