Modem Does Not Work on Compaq Armada 7800 and Device Manager Reports "Code 10" (305934)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q305934

SYMPTOMS

On a Compaq Armada 7800 portable computer, your modem may not work. If you view the modem properties, Device Manager displays an exclamation point in a yellow circle next to the listing for the modem. The details report shows "Code 10."

CAUSE

This behavior occurs because the Compaq Armada 7800 BIOS disables the modem during setup.

RESOLUTION

To resolve this behavior, enable the modem in the computer BIOS. To learn how to do this, refer to the documentation for the Compaq Armada 7800 or contact the manufacturer for assistance.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Compaq Computer Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:1/31/2002
Keywords:kb3rdparty kbenv kbprb KB305934
©2002 Microsoft Corporation. All rights reserved.