Cannot Preview 3-D Screensaver, and Preview Screen Is Black or Displays an Error Message (305927)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q305927

SYMPTOMS

When the display color setting is set to 24-bit color, you may not be able to preview any of the three-dimensional (3-D) screensavers. The preview screen may be black, or it may display the following error message:
No preview available

CAUSE

This behavior occurs if the computer runs Windows XP and uses an Intel video adapter and the driver that is included with Windows XP. Although previewing any 3-D screensaver is affected, the 3-D screensaver itself works if you click the preview button.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The preview of a 3-D screensaver works if you set the display color to either 16-bit or 32-bit color.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Intel Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/26/2001
Keywords:kb3rdparty kbdisplay kbprb KB305927
©2002 Microsoft Corporation. All rights reserved.