Computer Does Not Respond After You Use "Safely Remove Hardware" to Remove External Hard Disk Drive (305885)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q305885

SYMPTOMS

After you use the Safely Remove Hardware function to remove the secondary IDE channel on a Hitachi FLORA 220TX NP4 portable computer, the computer does not respond. On your computer, the "secondary IDE channel" that you removed is an external hard disk drive (HDD) that is installed in place of the CD-ROM drive.

RESOLUTION

To work around this issue, turn off the computer, and then remove the external hard disk drive.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hitachi, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:1/31/2002
Keywords:kb3rdparty kbenv kbprb KB305885
©2002 Microsoft Corporation. All rights reserved.