Computer Stops Responding After You Receive "Setting Up Personalized Settings for: CRLUpdate" Message (305656)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q305656

SYMPTOMS

When you restart your computer after you download and install an update from the Microsoft Update Web site, you may receive the following message:

Setting up personalized settings for: CRLUpdate

At this point, your computer may stop responding (hang), and you are unable to start Windows.

CAUSE

This behavior can occur if your computer is infected with the Pretty Park virus.

RESOLUTION

To resolve this issue, contact an antivirus software manufacturer to obtain an up-to-date version of an antivirus program that can detect and disinfect the Pretty Park virus from your computer.

Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:

49500 List of Antivirus Software Vendors

WORKAROUND

To work around this issue, disable the Pretty Park virus. To do this, restart your computer in Safe mode, and then follow the instructions in the "Resolution" section of the following Microsoft Knowledge Base article:

250931 You Are Unable to Start a Program with an .exe File Extension

MORE INFORMATION

The Pretty Park virus creates a Files32.vxd file, and then copies the Files32.vxd file to the Windows\System folder of your computer. The virus also modifies a registry key that causes the Files32.vxd file to run whenever you attempt to start a program with an .exe file extension.

For additional information about the Pretty Park virus, browse to the following Symantec Web site:

http://www.symantec.com/avcenter/venc/data/prettypark.worm.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:3/17/2005
Keywords:kberrmsg kbprb kbsetup KB305656
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