Missing MrtRate.vxd Error Message When You Start the Computer (305649)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q305649
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you start Windows, you may receive an error message similar to one of the following:
Cannot find a device file that may be needed to run Windows or a Windows application.

The Windows registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.

If you deleted this file on purpose, try uninstalling the associated
application using its uninstall program or setup program.

If you still want to use the application associated with this device file, try
reinstalling that application to replace the missing file.

C:\Windows\System\MrtRate.Vxd
-or-
Error Starting Program
A required .DLL file, MRTRATE.DLL, was not found.

CAUSE

This issue can occur if both of the following conditions are true:
  • Quicken 2000 or Quickbooks 2000 is installed on the computer.
  • The Quicken installation is damaged.

RESOLUTION

To resolve this issue, reinstall Quicken 2000 or Quickbooks 2000. To to do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. Insert the Quicken CD in the CD-ROM drive.
  4. Click Install.
  5. Follow the instructions on the screen.

MORE INFORMATION

Mrtrate.dll is a file that is installed by Quicken, a product manufactured by Intuit.

For information about how to contact Intuit, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kb3rdparty kberrmsg kbprb KB305649
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