Bullets change into numbers in a bulleted list in an e-mail message that was created in Outlook 2000 when an Outlook 2002 user replies to the e-mail message (305637)

SYMPTOMS

When a user (User A) creates a message in Microsoft Outlook 2000 with a bulleted list and sends this message to a Microsoft Outlook 2002 user (User B) who replies to the message, the bullets may change format. User A receives a message with a numbered list. If User B opens the message in the Sent Items folder, User B sees that the bulleted list has changed to a numbered list.

This issue occurs when the following conditions are true:

User A is an Outlook 2000 user. User A selects the Use Microsoft Word to edit e-mail messages check box. Microsoft Rich Text is the default format. User A sends a message that contains a bulleted list.
User B is an Outlook 2002 user. User B selects the Use Microsoft Word to edit e-mail messages check box. User B does not select the Use Microsoft Word to read Rich Text e-mail messages check box. User B receives the message from User A.
User B opens the message, and then replies. User B opens the message in the Sent Items folder and observes that the bullets are now numbers.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

File name	Version	Date
Winword.exe	10.0:3214.0	16-Aug-2001

WORKAROUND

To work around this issue in Outlook 2002, follow these steps:

On the Tools menu, click Options.
On the Mail format tab, click to select the Use Microsoft Word to read Rich Text e-mail messages check box.

MORE INFORMATION

For additional information about a related issue, click the article number below to view the article in the Microsoft Knowledge Base: