You cannot receive new e-mail notifications in environments that use the Network Address Translation in Outlook 2002 (305572)

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: To resolve this problem, use the following two methods to configure Outlook 2002 to use polling instead of UDP to receive new e-mail notifications:

• Apply the associated hotfix to the computer that is running Outlook 2002.
• Manually add registry entries.

How to Use the Hotfix

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Product Name service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


The English-language version of this fix should have the following file or later:

  Date        Time        Version     Size       File name
    ------------------------------------------------------
    07/11/2001  1:02:23pm  10.0.3103.0  538,952    Emsmdb32.dll
    07/11/2001  1:02:24pm  10.0.2915.0  1,966,080  Outllib.dll
				

The fix is also available for the following language(s): German.

How to Manually Add Registry Entries

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To add the registry values to the computer that is running Outlook 2002, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type Regedt32.exe, and then click OK.
3. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\

4. On the Edit menu, click Add Key, and then add the following registry key:Key Name: RPC
   Class: None
   
   
5. Click OK.
6. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\RPC\

7. On the Edit menu, click Add Value, and then add the following registry value:Value Name: ForcePolling
   Data Type: REG_DWORD
   Value: 1
   
   
8. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Policies\Microsoft\

9. On the Edit menu, click Add Key, and then add the following registry key:Key Name: Office
   Class: None
   
   
10. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\

11. On the Edit menu, click Add Key, and then add the following registry key:Key Name: 10.0
    Class: None
    
    
12. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\

13. On the Edit menu, click Add Key, and then add the following registry key:Key Name: Outlook
    Class: None
    
    
14. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\

15. On the Edit menu, click Add Key, and then add the following registry key:Key Name: RPC
    Class: None
    
    
16. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\RPC\

17. On the Edit menu, click Add Value, and then add the following registry value:Value Name: ForcePolling
    Data Type: REG_DWORD
    Value: 1
    
    
18. Close the Registry Editor
19. Restart the computer.