Dr. Watson Error Message in Icwconn1.exe, Iexplore.exe, and Msimn.exe After You Upgrade to Internet Explorer 5.5 (305546)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
This article was previously published under Q305546

SYMPTOMS

You may no be able to complete the Internet Connection Wizard, start Microsoft Internet Explorer 5.5, or Microsoft Outlook Express after you install Internet Explorer 5.5 and you may receive a Dr. Watson error message in Icwconn1.exe, Iexplore.exe, or Msimn.exe. The error message is similar to the following error message:
Application exception occurred:
App: exe/lcwconn1.dbg (pid=542)
When: 10/20/1998 @ 9:46:4.78
Exception number: c0000005 (access violation)

CAUSE

This behavior occurs because the Routing and Remote Access services (RRAS) is enabled but not configured correctly. RRAS may log error messages in the System event log.

RESOLUTION

To resolve this problem, repair the problems in RRAS or disable RRAS if you do not use it. To do this:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Routing and Remote Access.
  2. In the list of local servers, right-click the server, and then click Disable Routing and Remote Access.
Note When you disable RRAS, any RRAS configurations that you may have are lost. Therefore, disable RRAS only if you are certain that you can reconfigure it or if do not need the feature.
Modification Type:MajorLast Reviewed:6/3/2004
Keywords:kbprb KB305546
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