SYMPTOMS
When you attempt to synchronize Microsoft Outlook notes to
your device by using ActiveSync, you may receive the following error message:
Synchronization cannot be started because you are not
able to log on to the network and access information. Restart your desktop
computer and synchronize again. If the problem persists, contact your network
administrator.
All other Outlook-related items may synchronize
normally, and Outlook may appear to function normally.
RESOLUTION
To resolve this issue, use one of the following methods.
Method 1
Create a new .pst file, and then import the data from the old .pst
file to the new one.
To do this, please follow the instructions in
the appropriate Microsoft Knowledge base article.
Microsoft Outlook 97
171377 OL97: How to Create a New Personal Folders File for Outlook
Microsoft Outlook 98
181143 OL98: (CW) How to Create a New Personal Folders File for Outlook
Microsoft Outlook 2000 (Corporate Workgroup/Other)
195717 OL2000: (CW) How to Create a New Personal Folders (.pst) File
Microsoft Outlook 2000 (Internet Mail Option Only)
195723 OL2000: (IMO) How to Create a New Personal Folder (.pst) File for an IMO E-mail Account
Microsoft Outlook 2002
286146 OL2002: How to Create a New Personal Folders (.pst) File
Method 2
- Create a new profile in Outlook. This creates a new empty
.pst file. Do not associate an e-mail account with the new profile.
- Synchronize Outlook to your device by using
ActiveSync.
- Associate an e-mail account with the new
profile.
- Import data from your old .pst file into your new .pst
file.
If the synchronization is unsuccessful after you import Outlook
Notes, follow these steps:
- Delete all Notes from the new .pst file, and then
verify that you are able to successfully synchronize Outlook to your device
using ActiveSync.
- Export Notes from your old .pst file to a text
file.
- Import Notes from the text file into the new .pst
file.
Note After you perform this procedure, all formatting and all
attachments are removed from your Outlook Notes.
For
more information about importing and exporting in Microsoft Outlook, click
Microsoft Outlook Help on the
Help menu, type
import and export in the Office Assistant or the Answer
Wizard, and then click
Search to view the topic.