OSER: Error Message 1642 When You Update Office Web Components Installed from the Web (305406)

The information in this article applies to:

Microsoft Office XP Web Components

This article was previously published under Q305406

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the Setup error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE

This article describes a crash problem that can have the following error signatures:

ProdCode:       {90260409-6000-11D3-8CFE-0050048383C9}

ProdVer:        10.0.2623.0

Action:         OHotfixApplying

ErrNum:         1642

Err0:           NormalProductToPatch.cpp

Err1:           141

Err2:           x

SYMPTOMS

When you try to install the Microsoft Office XP Web Components August 2001 Update or the Microsoft Office XP Service Pack 1 (SP-1), you receive the following error message:

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

CAUSE

You may receive this error message if all the following conditions are true:

You downloaded and installed an earlier version of Microsoft Office XP Web Components from the Microsoft Office Download Center before August 9, 2001.
You tried to apply the Microsoft Office XP Web Components Update that was released August 16, 2001.
You tried to apply the Microsoft Office XP Service Pack 1 (SP-1) that was released December 13, 2001.

WORKAROUND

The Office XP Web Components are temporarily unavailable for download. Please watch this article for additional updates.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	2/18/2004
Keywords:	kbbug kbfix kbProd2Web KB305406