Fault in Module Rnaapp.exe When You Try to Establish a Modem Connection to the Internet (305360)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q305360

SYMPTOMS

When you are using the Brazilian Portuguese language version of Windows Millennium Edition (Me) and you try to establish a Point to Point Protocol (PPP) connection to the Internet, you may receive the following error message:
Rnaapp causou um erro em <desconhecido>.
Rnaapp sera fechado.

Se o problema persistir,
tente reiniciar o computador.

RNAAPP causou uma falha de pagina invalida no
modulo <desconhecido> em c14f:7f002065.

CAUSE

The maximum number of characters allowed for an error message of this type is 255. The text for error number 650 (when it is translated to Brazilian Portuguese) exceeds this maximum value and generates the error message that is listed in the "Symptoms" section of this article.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Brazilian Portuguese version of this fix should have the following file attributes or later:
   Date           Time   Version      Size     File name     
   --------------------------------------------------------
   Aug 8, 2001    13:33  4.90.0.3001  239,616  Rasapi32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbenv kberrmsg kbfix kbprb kbQFE KB305360
©2004 Microsoft Corporation. All rights reserved.