A "Stop 0x23" Error Message Appears When You Use Removable Media with the Same Attributes (305358)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q305358

SYMPTOMS

If you have two removable media in the computer (for example, floppy disks or magneto-optical media) that have non-unique volume serial numbers and similar files, you may receive the following error message:
STOP 0x00000023 (Parameter1, Parameter2, Parameter3, Parameter4)

CAUSE

This behavior occurs because the FAT file system driver recognizes the two media as being identical. However, because there are some differences between them, you receive an error message.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version         Size     File name
   --------------------------------------------------------
   20-Dec-2000  04:59  5.00.2195.3083  140,432  Fastfat.sys

WORKAROUND

To work around this problem, reformat one of the disks and then use it again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about troubleshooting 'Stop 0x00000023' error messages, click the article number below to view the article in the Microsoft Knowledge Base:

290182 How to Troubleshoot a 'Stop 0x00000023 FAT_FILE_SYSTEM' Message

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000PreSP3Fix KB305358
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