OL2002: Outlook Displays a New Contact Name Incorrectly (305316)

SYMPTOMS

When you click the Address Book button, right-click a name, and then click Add to Personal Address Book in a new contact, the contact's name is displayed as "Last, Last" (without quotation marks) instead of "Last, First" (without quotation marks) in the Full Name box. But, when you click Save and Close, the contact's name is displayed correctly as "Last First" in your Contact folder.

When you try to add a new contact with the same last name as a contact that you already have, you receive a prompt that asks you if you want to Add anyway or Update with the new information. If you click Add anyway, Outlook creates two entries with the correct contact information. If you click Update, the contact information from both contacts are merged into one contact.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time   Size       File name     
   ------------------------------------------------
   13-Jul-2001  14:10  2,373,608  Outlook.msp
   13-Jul-2001  15:04  3,701,760  Outlook_Admin.msp

After you install the hotfix, the following files will have the listed attributes or later:

   Date         Time   Version      Size       File name     
   -------------------------------------------------------
   12-Jul-2001  22:13  10.0.3110.0  6,297,928  Outllib.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.