"Error 5. Access Is Denied" Error Message When You Try to Connect to MSN (305249)

The information in this article applies to:

This article was previously published under Q305249

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message during the authentication process:

Error 5. Access is denied.

This behavior occurs because of an incorrect user name or password.

To resolve this behavior, make sure that the user name and password are correct and that you include MSN/ in front of the user name.

For additional information about MSN, click the article numbers below to view the articles in the Microsoft Knowledge Base:

238510 Using MSN Internet Services in Windows 2000

166090 MSN Support in Windows NT

Modification Type:	Major	Last Reviewed:	10/15/2001
Keywords:	kberrmsg kbprb KB305249