Money: Unable to log on to Bank of America Web site (305241)
The information in this article applies to:
- Microsoft Money 2006 Deluxe Web Download English (United States)
- Microsoft Money 2006 Premium Web Download
- Microsoft Money 2006 Standard Web Download English (United States)
- Microsoft Money 2005 Deluxe
- Microsoft Money 2005 Premium
- Microsoft Money 2005 Small Business
- Microsoft Money 2005 Standard
- Microsoft Money 2004 Deluxe
- Microsoft Money 2003 Deluxe
- Microsoft Money 2002
This article was previously published under Q305241 SYMPTOMS The following symptom may occur when you try to use the
Microsoft Money program to connect to your Bank of America account. You may
receive one of the following error messages when you try to log on at the Web
site: Error message 1 We are unable to handle your request for
the following reason(s):
The Online ID was not entered in the
correct format. It must be 5-20 characters in length and numeric. Error message 2Could not connect to Bank or
Brokerage Error message 3Could not set up Online service. Please
contact support services. Error message 4Could not connect Bank
or Brokerage.
This product is not enabled. CAUSE This behavior may occur if one or more of the following
conditions are true:
- You do not have a Bank of America California
account.
Note You may have a Bank of America account for a different
state. - You have typed the wrong user name or password
information.
- You have not set up online services with your
bank.
- You
may have not used online services. Or, you may have to reset your Open Financial Exchange (OFX) credentials
with the bank
RESOLUTION To resolve this behavior, use the appropriate method. Verify online services with your bank Verify that online services are set up correctly with your
correct Bank of America branch. Verify online services in Money Verify that online services are set up in Money for Bank of
America. To do this, follow these steps:
- Click Accounts and Bills, and then scroll
down to the Accounts list.
- Click your Bank of America account.
- On the left side of the Bank of America account page, is a Connect to Bank link. Click this link, and then scroll to Go to Bank of
America web site.
- If you do not have a Bank of America California account,
select the link that says Go to Online Banking for a state other than
California.
- Select your state from the drop-down list, and then click Go.
You are redirected to your correct sign-in page where
you will be able to do online banking.
Contact Bank of America about your OFX credentialsContact Bank of America to ask the bank to reset your OFX
credentials. Or, the bank may have to fully set up your OFX credentials for the
first time.
| Modification Type: | Major | Last Reviewed: | 12/17/2005 |
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| Keywords: | kberrmsg kbprb KB305241 |
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