PIP2001: Error Message When You Attempt to Print: Visual C++ Runtime Library Runtime Error (305206)


The information in this article applies to:

  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • the operating system: Microsoft Windows Millennium Edition
This article was previously published under Q305206

SYMPTOMS

When you attempt to print from one of the Microsoft Picture It! programs listed at the beginning of this article, you may receive the following error message:
Microsoft Visual C++ Runtime Library

Runtime error
drive:\Program Files\program\program.exe.
where drive is the letter of the drive on which the program is installed, program is one of the Picture It! programs listed at the beginning of this article, and program.exe is the program's executable file.

CAUSE

This behavior may occur if there is a problem with the printer driver.

For example, the driver is damaged, outdated, or incompatible with Microsoft Windows Millennium Edition (Me), or Microsoft Windows XP Home.

RESOLUTION

To resolve this issue, remove your existing printer driver, and then download and install the latest version of the printer driver available for your printer. To do this, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. On the Install/Uninstall tab, select your printer driver (if it is displayed in the list), and then click Add/Remove.
  3. Click Yes in response to the Are you sure you want to completely remove the program and all of its components? message.
  4. Click Start, point to Settings, and then click Printers.
  5. Right-click the printer that you want to remove, and then click Delete.
  6. Click Yes to the Are you sure you want to delete the printer? message.
  7. Restart your computer.
  8. Download and install the latest driver for your printer. Contact your printer manufacturer to inquire about how to obtain and install the latest driver for your printer.
NOTE: If you are experiencing this error message on a Microsoft Windows XP Home or Professional operating system, you must install updated drivers that are specifically designed to work with Windows XP. Drivers designed to work with previous operating systems will not function correctly on Windows XP. For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

For additional information about troubleshooting printer driver issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

178385 Visual C++ Runtime Library Error Message When You Attempt to Print

313250 PIP/Works: How to Troubleshoot Printing Issues

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB305206
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