Works Suite: Error Message: Winword Caused an Invalid Page Fault in Module Winword.exe (305166)


The information in this article applies to:

  • Microsoft Works Suite 2003
  • Microsoft Works Suite 2001
  • Microsoft Works Suite 2000
  • Microsoft Word 2000
  • Microsoft Works Suite 2002
This article was previously published under Q305166

SYMPTOMS

When you try to start Microsoft Word 2000, you may receive an error message similar to the following:
Winword caused an Invalid Page Fault in module winword.exe

CAUSE

This behavior may occur when the Normal.dot template file is corrupted.

RESOLUTION

To resolve this behavior, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type Normal.dot, and then click Find Now.
  3. When the search process is complete, right-click Normal.dot, and then click Rename.
  4. Type Normal.old, and then press ENTER.

    If you receive the following message, click Yes: If you change a file name extension, the file may become unusable.
    Are you sure you want to change it?
  5. Click Start, point to Accessories, point to System Tools, and then click Disk Cleanup.
  6. In the Select Drive dialog box, click C:, and then click OK.
  7. In the Files to delete box, click to select the Temporary Files check box, and then click OK.
  8. When the clean-up process is completed, start Microsoft Word.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB305166
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