PRB: Support Information Button Text Is Corrupted When You Use the /PAE Switch (305163)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q305163

SYMPTOMS

On the General tab of the System Properties dialog box, the text label of the Support Information button may get corrupted when you use the Physical Address Extension (PAE) switch in the Boot.ini file. The text label of the button appears as "hysical Address Extensio" instead of "Physical Address Extension."

CAUSE

This problem occurs because there is a limited amount of line space within the System Properties dialog box, and the text "Physical Address Extension" overlaps the button.

RESOLUTION

To work around this problem, remove the "Model=" line entry from the Oeminfo.ini file. The "Model=" entry is an optional entry in the Oeminfo.ini file.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Steps to Reproduce the Behavior

  1. Set up Windows 2000.
  2. Create a new file named Oeminfo.ini, and paste the following text:

    [General]
Manufacturer = Awesome Computer, Inc.
Model = Super Computer Model 1213
SupportURL =http://www.AwesomeComputers.com
LocalFile= C:\Winnt\Web\LocalFilename.htm

[Support Information]
Line1= For Technical Support:
Line2= to obtain updated drivers or for information on frequently
Line3= asked questions, go to the Awesome Computers technical
Line4= support web site at:
Line5=
Line6= http://www.AwesomeComp.com/techsupport.

  3. Save Oeminfo.ini in the \WinNT\System32 directory.
  4. Modify the C:\Boot.ini file, and add the /PAE switch to the line that corresponds to the operating system. For example:
    multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000 Professional" /fastdetect /pae
  5. Restart the computer. Notice that the Support Information button in the System Properties dialog box appears as "hysical Address Extensio."

REFERENCES

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

250609 INFO: Quick Guide to Preinstalling Windows 2000

170756 Available Switch Options for Windows NT Boot.ini File

268363 Intel Physical Addressing Extensions (PAE) in Windows 2000

283037 Large Memory Support Is Available in Windows 2000

Modification Type:MinorLast Reviewed:1/15/2004
Keywords:kbfix kbpending kbprb KB305163
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