Exchange Server May Stop Responding When IIS 5.0 Is Used and System Is Under Stress (304946)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Exchange 2000 Server

This article was previously published under Q304946

SYMPTOMS

When you use Microsoft Internet Information Services 5.0 (IIS), the Exchange Server computer may stop responding. This happens when the computer is under stress and runs short of memory.

CAUSE

This behavior can occur because there is not enough memory to properly run the processes that are related to the Iisrtl.dll file that runs in Exchange.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------
   01-Aug-2001  07:41  5.0.2195.4013  122,640  IisRtl.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP3Fix kbWin2000sp3fix KB304946