You cannot receive a new e-mail notifications in Outlook 2000 when you use the Network Address Translation (304849)

RESOLUTION

To resolve this problem, use the following two methods to configure Outlook 2000 to use polling instead of UDP to receive new e-mail notifications:

1. Apply the associated hotfix to the computer that is running Outlook 2000.
2. Manually add registry entries.

How to Use the Hotfix

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: IMPORTANT: Before you install Microsoft Office 2000 Service Pack 3 (SP-3), you must have Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) installed first. To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

The English-language version of this fix should have the following file attributes or later:

    Date        Time        Version     Size       File name
    ------------------------------------------------------
    07/06/2001  10:48:50pm  5.5.3160.0  594,192    Emsmdb32.dll
    07/06/2001  10:32:36pm  9.0.0.5505  5,328,946  Outllib.dll
				

The fix is also available for the following language(s): German, Italian

How to Manually Add Registry Entries

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


NOTE: If Office 2000 (SP-3) has already been installed, you do not have to install the fix. If Office 2000 (SP-3) has already been installed, follow these steps to add the registry values to apply the settings.

To add the registry values to the computer that is running Outlook 2000, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type Regedt32.exe, and then click OK.
3. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\

4. On the Edit menu, click Add Key, and then add the following registry key:

   Key Name: RPC
   Class: None

5. Click OK.
6. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\RPC\

7. On the Edit menu, click Add Value, and then add the following registry value:

   Value Name: ForcePolling
   Data Type: REG_DWORD
   Value: 1

8. Locate the following key in the registry:

   HKEY_CURRENT_USER\Software\Policies\Microsoft\

9. On the Edit menu, click Add Key, and then add the following registry key:

   Key Name: Office
   Class: None

10. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\

11. On the Edit menu, click Add Key, and then add the following registry key:

    Key Name: 9.0
    Class: None

12. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\

13. On the Edit menu, click Add Key, and then add the following registry key:

    Key Name: Outlook
    Class: None

14. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\

15. On the Edit menu, click Add Key, and then add the following registry key:

    Key Name: RPC
    Class: None

16. Locate the following key in the registry:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\RPC\

17. On the Edit menu, click Add Value, and then add the following registry value:

    Value Name: ForcePolling
    Data Type: REG_DWORD
    Value: 1

18. Quit Registry Editor
19. Restart the computer.