Previously Installed SBLive! Accessories Do Not Work After Upgrade from Windows Me to Windows XP (304778)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q304778

SYMPTOMS

After you upgrade from Microsoft Windows Millennium Edition (Me) to Windows XP, the Sound Blaster Live! sound card works, but several Sound Blaster accessories may not work. The upgrade report identifies "Sound Blaster Accessories" as "programs (that) support your computer hardware"; however, certain ones do not work with Windows XP.

Sound Blaster accessories that do not work, and the related symptoms, include:
  • The Creative Launcher and Playcenter programs both generate the following error message:
    This supports your hardware but is incompatible with Windows XP.
  • The AudioHQ program generates the following error message:
    No Compatible Audio Device Found.
  • The Diagnostics program runs, but the program does not recognize a sound card and you cannot run tests.
  • The SB Live! Experience program generates the following error messages:
    Initialization was unsuccessful.
    Then a program message box displays the following error message:
    Windows will now close this program.
  • The Disk Detector icon is missing from Control Panel.

RESOLUTION

To resolve this issue, contact Creative Labs to ask about availability of an update that addresses this issue.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For more information about the availability of Creative Labs drivers for Windows XP, see the following Creative Labs Web site:

http://www.americas.creative.com/support/files/download.asp?Centric=107&OS=13

Modification Type:MajorLast Reviewed:10/26/2001
Keywords:kb3rdparty kberrmsg kbHardware kbprb kbsound KB304778
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