Unexpected Detection of Communication Port from Add New Hardware Wizard in Windows XP (304759)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q304759

SYMPTOMS

When you first run the autodetect feature from the Add New Hardware Wizard, Device Manager displays a communication port that is not supposed to be detected. This happens on Sony PCG series computers.

RESOLUTION

To work around this behavior, remove the device and then run the Add New Hardware Wizard again to reinstall it. To remove the device:
  1. Right-click My Computer, and then click Properties.
  2. On the Hardware tab, click Device Manager.
  3. In Device Manager, locate the Ports section.
  4. Highlight the device that you want to remove, right-click the device, and then click Remove.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Sony Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbenv kbprb KB304759
©2002 Microsoft Corporation. All rights reserved.